For contractors, clinics, salons, repair shops, cleaners, landscapers, and service teams

Local Service Business Review-Response + Estimate Follow-Up Stack

Turn reviews, missed calls, estimate notes, job updates, and customer questions into polished SMS, email, voicemail, public review replies, review requests, and follow-up sequences.

Get the Stack View What Is Included

Today Customer Follow-Up Board

5-star reviewGoogle Business Profile

"Fast, friendly, and explained everything."

Reply drafted

Estimate follow-up

Water heater replacement quote sent 3 days ago.

Complaint replyNeeds private follow-up

Keep public response calm. Do not include customer details.

Guardrails applied

Review replies Estimate follow-ups Review requests SMS + email scripts

Who it helps

Made for local businesses where every lead, review, and follow-up matters.

Home service companies

Plumbers, HVAC, roofing, electricians, cleaners, painters, movers, lawn care, pest control, and repair teams.

Appointment-based businesses

Clinics, salons, med spas, wellness studios, auto shops, and professional service offices.

Small teams

Owners and office managers who need polished customer messages without writing from scratch.

Product contents

Everything buyers need to start using the stack

Plain markdown files that can be uploaded into Claude, ChatGPT, Codex, or any AI tool that accepts project knowledge.

SKILL.mdMain customer message workflow

HOW_TO_USE.mdSimple buyer setup guide

review-response.mdPositive, neutral, and negative review replies

estimate-follow-up.mdQuote, lead, and estimate follow-up sequences

customer-message-formats.mdSMS, email, voicemail, and internal notes

reputation-guardrails.mdPrivacy, claims, and review platform safeguards

review-request-referral.mdPost-job review and referral asks

sample-input-output.mdExample messy notes turned into messages

Message library

Built around the moments local businesses handle every week

Positive review replies

Warm, short responses that make happy customers feel seen.

Negative review replies

Calm public replies with private resolution paths and no sensitive details.

Estimate follow-ups

Friendly SMS and email follow-ups that invite a next step without pressure.

Missed-call follow-ups

Quick messages that help turn missed calls into booked conversations.

Job completion check-ins

Post-service messages that confirm satisfaction and open the door for reviews.

Referral requests

Simple, grateful messages customers can actually respond to.

Before

Reviews and estimates get handled when someone has time.

After

Every customer situation has a clear, polite, ready-to-send message.

How it works

Paste the situation. Get the message package.

Add business context

Business name, service type, tone, contact method, and policies.

Paste the customer note

Use a review, estimate note, missed call, job update, or lead message.

Review and send

Get SMS, email, voicemail, internal notes, and verify-before-sending checks.

Example prompt

Use the stack with a simple customer note.

Use the Local Service Business Review-Response + Estimate Follow-Up Stack.

Business: BrightPath Plumbing
Service: residential plumbing
Tone: friendly, clear, professional
Situation: Customer received a water heater estimate 3 days ago but has not replied.
Next step: invite them to call or reply with questions.

Create an SMS, email, and voicemail script.

Launch offer

Give your local business a repeatable customer follow-up system.

Use it for reviews, leads, estimates, appointments, job completion, and simple reputation-safe customer communication.

FAQ

Questions buyers will ask

Does it reply to Google reviews?

Yes. It creates public reply drafts for positive, neutral, and negative reviews.

Does it send messages for me?

No. It creates drafts. You review and send them through your normal tools.

Can I use it for SMS and email?

Yes. It includes formats for SMS, email, voicemail scripts, and internal team notes.

Does it handle negative reviews safely?

Yes. It includes guardrails for privacy, tone, and private follow-up.

Can different businesses customize it?

Yes. Add the business name, service type, tone, policies, and contact links.

Can agencies use it for clients?

Yes. It is useful for agencies that support local businesses with reputation and customer communication.